Service 05 of 06 · Infrastructure Layer
We run the operations.
You run the capability.
Day-to-day HR, payroll, compliance filings, and monthly governance reporting — all managed by Miracle Global. Your leadership team receives clean monthly reports and focuses on what they came to India to build.
Everything that keeps
the GCC running.
Invisible to your team..
The biggest drain on GCC effectiveness is leadership attention going to administration. Payroll questions. Compliance deadlines. HR issues. Governance reporting. These are not why you came to India. Operations & Governance removes them from your agenda permanently — while keeping you fully informed through a monthly report your board can read in 15 minutes.
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HR Management
Full HR function for your India GCC — performance management cycles, leave management, disciplinary processes, grievance handling, and POSH compliance. Your employees have a proper HR function. You don’t have to provide it yourself.
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Payroll Processing
Monthly payroll processing, PF and ESIC contributions, tax deductions (TDS), and payslip generation. Bank transfers processed on time every month. Payroll queries handled by our team — not escalated to your finance function.
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Statutory Compliance
Annual ROC filings, statutory audit coordination, GST returns, TDS returns, and all regulatory reporting required for an Indian Private Limited Company. Your entity stays compliant. You never miss a filing deadline.
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Monthly Governance Report
A structured monthly report covering: team headcount and changes, sprint delivery summary, cost actuals vs. budget, compliance status, HR events, and any escalations. Designed to be read by your board in under 15 minutes.
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Quarterly Strategic Review
A 90-minute quarterly review with your leadership team — GCC performance against mandate, team scaling recommendations, cost optimisation opportunities, and the forward 12-month plan. Kept brief. Focused on decisions, not presentations.
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BOT Transition Planning
When you’re ready to take full operational control, the BOT transition programme begins. HR function, payroll, compliance, and vendor management transferred to your team in sequence over 6 months. Miracle Global steps back completely on the agreed date.
The Process
Monthly rhythm.
Quarterly reviews.
Full visibility.
The other five
Capability System™ services.
01
GCC Digital Twin™ Simulation
See your complete GCC before you build it. Team, cost, and scaling roadmap in 48 hours.
02
Strategy & Capability Design
Model selection, architecture, location — decided before the first hire.
03
Legal & Compliance Setup
Entity, IP, HR compliance — structured for full ownership from day one.
04
AI Talent Acquisition
You approve every hire. Not a vendor bench — your team, sourced for you.
05
Infrastructure & AI Tooling
Office, toolchains, and agentic workflows — operational before first sprint.
Let us run the operations
Talk to a GCC architect about the governance model for your GCC. We’ll explain what we handle and what you stay involved in.
Service Details
Starts
GCC launch day
Cadence
Monthly + quarterly
Covers
HR, payroll, compliance
Duration
Until BOT transfer
Next step
BOT Transfer (optional)
PART OF THE SYSTEM
01 Digital Twin™
Done
02 Strategy Design
Done
03 Legal Setup
Done
04 Talent
Done
05 Infrastructure
Done
06 Governance
← You are here
Operations & Governance
You focus on capability.
We handle the rest.
Every engagement starts with a Digital Twin. Operations & Governance is live from the day your GCC launches.